Olevity Limited · Hong Kong

Delete your account

For the Olevity app (iOS and Android)

You can delete your Olevity account and the data synced to our servers at any time. Deletion is irreversible — your course history, readings, and baselines cannot be recovered afterwards.

How to delete your account

In the app — open Settings → Account → Delete account and confirm. This is the quickest route and needs no contact with us.
By email — write to [email protected] from the email address on your account, asking us to delete it. We may confirm the request with you before acting, because deletion is irreversible.

What gets deleted

Your account (email address and credentials), profile and health-safety screening answers, check-ins and questionnaire responses, breathing sessions and readings, and course progress are removed from our production systems as soon as reasonably practicable and within 30 days. If an Oura Ring is connected, the Oura connection tokens and Oura-derived data are deleted sooner — within 72 hours. Encrypted backups expire and are overwritten within 35 days. Full details, including the limited records we may be required to keep, are in our Privacy Policy.

What deletion does not do

Store subscriptions — deleting your account does not cancel an App Store or Google Play subscription. Cancel it separately in your store account settings.
Data on your device — information stored only on your phone is removed when you delete the app.
Apple Health — mindfulness sessions the app wrote to Apple Health remain under your control there and can be deleted in the Apple Health app.

Questions

Email [email protected] — a person reads it.